Refunds & Cancellations

Last Updated: 20/06/2026

At MarryMitra.com ("MarryMitra", "we", "our", or "us"), we strive to provide quality matrimonial services and a positive experience for all members. This Refunds & Cancellations Policy explains the terms governing subscription cancellations, service termination, and refund eligibility for services purchased through MarryMitra.com.

By purchasing any paid service or subscription from MarryMitra.com, you acknowledge and agree to this Refunds & Cancellations Policy.

1. General Policy

MarryMitra provides access to digital matrimonial services, including but not limited to:

• Premium memberships
• Profile boosting services
• Featured profile listings
• Matchmaking assistance
• Verification services
• Communication privileges
• Other paid matrimonial features

As these services involve immediate access to digital benefits and platform resources, refunds are generally limited and subject to the conditions outlined below.

2. Subscription Cancellation

Users may cancel their premium membership or subscription at any time.

Cancellation of a subscription will:

• Prevent future recurring charges (if applicable).
• Allow continued access to premium features until the end of the active subscription period.
• Not automatically entitle the user to a refund for the unused portion of the subscription.

Once a subscription period expires, premium features will be discontinued unless renewed.

3. Non-Refundable Services

Unless required by applicable law, payments made for the following services are non-refundable:

• Premium membership plans
• Profile visibility enhancements
• Featured profile promotions
• Matchmaking services already initiated
• Verification services already processed
• Contact access purchases
• Profile boosts
• Any one-time service that has already been delivered or activated

No refunds will be granted simply because:

• A user did not find a suitable match.
• Other members did not respond.
• The user changed their mind after purchase.
• The user no longer wishes to use the platform.
• The user failed to use the purchased service.
• Matrimonial outcomes did not meet expectations.

MarryMitra does not guarantee marriage, engagement, compatibility, or successful matchmaking results.

4. Eligible Refund Situations

Refund requests may be considered under the following circumstances:

4.1 Duplicate Payments

If a user is accidentally charged multiple times for the same service due to a technical or payment processing error, MarryMitra may issue a refund for the duplicate transaction after verification.

4.2 Technical Errors

Refunds may be considered if:

• Payment was successfully processed.
• The purchased service was not activated.
• MarryMitra is unable to provide the purchased service.

The issue must be reported within seven (7) days of the transaction.

4.3 Unauthorized Transactions

If a payment was made without authorization, users must:

• Notify MarryMitra immediately.
• Provide supporting evidence.
• Cooperate with verification procedures.

MarryMitra reserves the right to investigate all such claims before determining refund eligibility.

5. Refund Request Procedure

To request a refund, users must contact our support team with:

• Full name
• Registered email address
• Membership ID (if applicable)
• Transaction reference number
• Date of payment
• Reason for refund request
• Supporting documentation where necessary

Refund requests may be submitted through:

• Email: mail@marrymitra.com
• Website: www.marrymitra.com

Incomplete requests may delay processing.

6. Refund Review Process

Upon receiving a refund request:

• MarryMitra will review the transaction details.
• Verification may be conducted to assess eligibility.
• Additional information may be requested.
• A decision will be communicated within a reasonable period.

Approval or rejection of a refund request shall be determined at MarryMitra's sole discretion, subject to applicable consumer protection laws.

7. Refund Processing Time

If a refund is approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times may vary depending on the payment provider, bank, or financial institution.
• Typical processing may take between 7 and 15 business days after approval.

MarryMitra shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

8. Partial Refunds

Partial refunds may be considered in exceptional situations where:

• Only part of the purchased service was delivered.
• Technical issues prevented access to specific features.
• A service interruption occurred due to circumstances attributable to MarryMitra.

Any partial refund amount shall be determined based on the nature and extent of service usage.

9. No Refund After Service Utilization

Once premium features have been substantially utilized, refunds generally will not be granted.

Examples include:

• Viewing member contact information.
• Sending messages through premium features.
• Using profile promotion benefits.
• Receiving matchmaking assistance.
• Completing profile verification services.

Activation and usage of paid features indicate acceptance and consumption of the purchased service.

10. Membership Termination by User

Users may voluntarily deactivate or delete their account at any time.

However:

• Account deletion does not automatically cancel active subscriptions.
• Account deletion does not create eligibility for refunds.
• Subscription fees already paid remain subject to this policy.

Users should cancel recurring subscriptions before deleting their account where applicable.

11. Account Suspension or Termination Due to Policy Violations

No refunds will be issued if an account is suspended, restricted, or terminated due to:

• Submission of false information.
• Fraudulent activities.
• Misrepresentation.
• Harassment of other members.
• Violation of Terms & Conditions.
• Illegal activities.
• Abuse of platform services.

Users remain responsible for all charges incurred before termination.

12. Promotional Offers and Discounts

Memberships or services purchased under:

• Promotional campaigns
• Discounted offers
• Coupon codes
• Limited-time sales
• Special packages

may be subject to separate refund conditions.

Unless expressly stated otherwise, discounted purchases are non-refundable.

13. Chargebacks

Users are encouraged to contact MarryMitra before initiating a payment dispute or chargeback.

If a chargeback is initiated:

• MarryMitra reserves the right to suspend the account during investigation.
• Access to paid services may be restricted.
• Evidence supporting the transaction may be submitted to payment processors or financial institutions.

Fraudulent chargeback claims may result in permanent account termination.

14. Service Interruptions

MarryMitra strives to maintain uninterrupted platform availability.

However, temporary interruptions may occur due to:

• Scheduled maintenance
• Technical upgrades
• Server issues
• Internet connectivity disruptions
• Third-party service outages

Such interruptions do not automatically qualify users for refunds.

15. Changes to This Policy

MarryMitra reserves the right to update, modify, or revise this Refunds & Cancellations Policy at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the platform following updates constitutes acceptance of the revised policy.

16. Contact Us

For questions regarding cancellations, refunds, subscriptions, or payment issues, please contact:

17. Acknowledgement

By purchasing any service, subscription, or membership from MarryMitra.com, you acknowledge that you have read, understood, and agreed to this Refunds & Cancellations Policy.